My overall experience at Waterford Estates has been very positive. I realize that nothing is perfect. I feel that most of the staff appear to like their job, care about the residents and their families, have a lot of patience with them and go out of their way to be very helpful.
From the time that we became part of the Waterford "family," through the assistance of Ben March, we have been quite happy. Ben has been great taking care of our every need/request. The women at the front desk are all wonderful! Cannot say enough about them and all the aid that they have provided, with a smile and always so friendly. Katie is not at the front desk, but she always hears what is going on and jumps right in with her friendliness and helpfulness, too. Cannot thank these women enough.
For the most part, I have been pleased with the director, nurses and CNA's on the fourth floor. Maybe not always on top of their game, but when I approach them, they have been willing to tend to my needs and the resident's needs, answer questions or get answers if they do not have them, contact doctors, etc. My biggest concern has been administering medications. I am not happy when the meds during the middle of the day are not given to the patient/resident, but that issue seems to be better. My wish is that the director and nurses will continue to improve with communication with not only the residents, but more importantly, their families.
I feel the activity team has done a great job giving the residents the opportunity to leave their apartments and interact with others. Maybe some new activities can be introduced, but then I think some have been the past couple of months. Entertainment has been super, just hope that some of the groups will come all year long and not just during the holidays.
As for the dining experience...I feel Kevin and Lisa are trying very hard to please everyone, not an easy task. Kevin is not only great as the executive chef, but he is just so caring and patient getting to know the residents and their needs. He always seems to have time to talk to everyone and shows an interest in them and their well being.
The dining room has gone through some recent changes with seating times and table assignments. It is my hope that some adjustments can be made, now that the "trial" period has ended. If one is sitting at a table all alone, why can't they move to the table next to them and join that person who is also sitting alone?! If the dining time is an hour or more, then why does the wait staff feel so compelled to clean off tables, set tables for the next meal, with all kinds of talking among themselves, (which is very disturbing) when it is supposed to be a nice dining/social experience? I do not understand why this cannot be done after the dining hour or in an area where there are no diners?! The food choices seem to be good, but I am not sure why some foods are overcooked. I understand the risk of one getting ill with foods not prepared properly, but overcooking can be an issue, as well. Another issue that I find disturbing is lack of flexibility when a resident cannot eat at his or her scheduled time. Things do pop up, such as a doctor's appointment off the premises, or a doctor visit in house, therapy, unexpected visitors, ... why is there no space for those that run into an occasional problem with their scheduled dining time?