This is the bank that I decided to open an account with when I moved into New York City. I researched a few of them and Washington Mutual definitely offers a lot of benefits and doesn’t charge you a lot of fees. They have free online banking and bill pay and free checking. Savings account is free, but I needed to either keep $500 in it all the time or agree to an automatic transfer from my checking account every month.
Customer service is pretty good. When I opened the account, the representative wasn’t extremely knowledgeable, but this might have simply been an anomaly.
Washington Mutual is a very good bank to have in New York. They have locations all around the city. If you are looking for a bank, I would definitely consider this one.