I called Wahl to connect my washer and dryer to the water lines in my newly constructed home. These were previously installed in my prior residence and I was afraid to connect them myself since the laundry room is on the second floor. He guaranteed that if I paid for the $399 burst free pipes that and leak would be guaranteed. Total cost, just short of $500. The plumber had to come back a second time because he had to go purchase the parts needed. Well it leaked less than 2 months later, damaged the laundry room floor and the kitchen ceiling and kitchen floor. At first they said there was a gray area because the leak was a result of reusing the old Y connector but the plumber said they would take responsibility for the repairs because They stand by their work. I don't feel there is a gray area and neither does my insurance company. I never asked him to reuse the Y connector and the gasket that failed was in the burst free pipe. He had to reuse it because he forgot to buy one. He also counted the number of pipes needed wrong and had to reuse one of the old pipes as well! They got people here to dry everything fast but to schedule the repairs have been like pulling teeth. They told me I had to pick out a floor from Home Depot so "we" don't have out of pocket costs. I want the floor that it was because it is in other places in the home and my home is brand new! The floor I want is cheap too, under $200, so I don't think I am being unreasonable. They also are failing to acknowledge that the kitchen ceiling and the kitchen floor both need fixed. Some customer service! I have filed an official complaint with the BBB and am prepared to take them to court for the repairs if needed. The leak was the cause of improper installation of the plumber and improper examination of the pipes with the plumber clearly admitted to. Don't use this company, they say they will do something and do not follow through.