Wagner Services has terrible customer service, and cut off your water at the drop of a hat. I have been paying my bill each month for years, sometimes late, sometimes not, but they ALWAYS get their money. They just cut off my water 12 days past my due date. 12 days? thats it? If i were a month late, maybe two, I can see cutting my water off, but after 12 days without any kind of notice on my door, or a phone call. A cut off notice should be something that should be put on your door, or get a phone call to make sure the customer is aware of the cut off date. mail is slow and not always accurately delivered. Now i have to pay 75. dollars to reconnect, what a rip off. On top of that Wagner Services charges a base fee with no usage allowance included, which is not allowed, then they charge you a usage fee on top of that! They need to stop that practice and refund all the money that they have overcharged their customers over the years. Think I will drill a my own water well and give wagner the boot!