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Volkswagen Gurnee - 40 Reviews - 6301 Grand Ave, Palatine, IL - Volkswagen Dealers Reviews - Phone (847) 855-1500
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Volkswagen Gurnee

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6301 Grand Ave
Palatine, IL 60067
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(847) 855-1500
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Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL
Volkswagen Gurnee - Palatine, IL

Reviews

( 35 )
( 0 )
( 1 )
( 3 )
( 1 )

Best

Best service around, the guys really know their stuff. Wouldn't go anywhere else

Worst

I brought my 2 year old car in for not starting. I had done some research before bringing it in on the car's forums page, and it was a somewhat common problem. Instead of them lis...

Editorial review from Citysearch 6/5/2016

Routine oil change came w/o appt took me to the health club and picked me up 45 mins later work completed and vehicle washed. Excellent!! Michael is committed to customer service!! more

Editorial review from Citysearch 5/2/2016

As always, Michael did an outstanding job. He is why I get my car serviced at your dealership. He gets any issues with the vehicle taken care of every time. more

Editorial review from Citysearch 3/29/2016

This was my first time purchasing a vehicle from a big car lot, and it was a great experience. Mr. Negrau and the rest of the Gurnee Volkswagen staff were pleasant and worked very hard to get me the perfect car. more

Editorial review from Citysearch 9/13/2015

I was well taken care of, as always. My appointment took less time than I expected, the car was spotless when I got it back. Friendly and efficient as always! more

Editorial review from Citysearch 4/19/2015

Great experience as always. Service dept. addressed all my concerns. Engine oil change and filter was the major objective but in addition they updated my engine control module, advised me of additional required service based on the vehicle's milage, and sent me on my way with a freshly washed and dried car. more

Editorial review from Citysearch 3/23/2015

Great service ad always. I enjoy working with Michael. He does a great job of making every visit easy and enjoyabke. I will always have my services dine hete. Thanks more

Editorial review from Citysearch 3/19/2015

Engine light was on , tune up , oil change , \r They found I need a new thermostat and would take some time. I am happy for the service thus far. more

Editorial review from Citysearch 3/17/2015

Wonderful, got in when I wanted to. had an oil change, they checked my tire and washed my car. Michael always takes care of everything that I need done on my car. more

Editorial review from Citysearch 3/11/2015

2012 jetta tdi ... No horn, no cruise control or steering wheel control ie radio/phone. Took three days and three visits, but confirmed that it was a clock spring. I appreciate Michael attentiveness to the situation. more

Editorial review from Citysearch 3/9/2015

This was a great experience. My car needed the 10,000 service. It was done quickly and they washed my car also. I would highly recommend Tyler and the service team at Gurnee Volkswagen. more

Editorial review from Citysearch 12/9/2014

Very Nice gentleman! He was quick to take of getting my 2008 PASSAT LUX in and serviced. Even had my car washed. He reported to my the status prior to my leaving. more

Excellent Treatment 12/1/2014

Best service around, the guys really know their stuff. Wouldn't go anywhere else more

Editorial review from Citysearch 11/23/2014

Wonderful. Michael gave me an appt. the same day I called. After the work was done they washed and vacuumed it! Thank you Gurnee Volkswagen! I will recommend your dealership to family and friends. more

Satisfied Customer 11/20/2014

I needed to replace my tires before the snow started to accumulate on the roads; but I needed a car to take care of things today. They set me up with everything I needed, as they always do. more

Editorial review from Citysearch 10/28/2014

So helpful, very informative along the way - the team kept letting me know how along we were in the process and when to expect completion! Also very very nice lady at cashiers desk!!\r more

Amazing Experience 10/20/2014

There to replace cup holder. We just had to schedule the visit and it was taken care of. My wife waited there while it was being done. The kept her informed on how much longer it be. She liked that. more

Editorial review from Citysearch 9/29/2014

Professional and great service. Offered loaner. Picked up my car same day cleaned. They diagnosed my issue, called and reviewed it over the phone, and performed the requested repairs the same day.\r more

Excellent Treatment 9/29/2014

Wonderful and quick. He is always so helpful. Every time I call to schedule an appointment he's able to fit me in right away. He remembers who I am so that's always a plus. more

Editorial review from Citysearch 9/14/2014

very good experience and very fast service on the time the mike tell me the job is complete , very clean job and very satisfaction , I recommend personal to the people. more

Great Dealership 8/27/2014

Nakim was very knowledgeable about the diesel Passat I was looking for and found the exact car I wanted at the price I wanted. Since having purchased, he has been very helpful in instructing me about some of the bells & whistles I was not familar with. Very courteous. We will ask for him when we are ready to purchase our next vehicle soon. more
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Volkswagen Gurnee is part of the largest dealer group in Chicago, with numerous customer and service awards!

Owner Message

  • At Volkswagen Gurnee, we strive to make customer service our top priority. As a member of the Bob Rohrman Automotive Group, we have access to the largest used, pre-owned, and certified vehicles in Chicagoland. Volkswagen Gurnee has Certified Volkswagen VW, Volkswagen VW Parts, Volkswagen VW Service, and New Volkswagen VW. Volkswagen Gurnee offers special incentives, deals, and leasing on Volkswagen VW Jetta, VW Passat, VW Beetle, CC, Eos, GTI, Touareg, Tiguan. Volkswagen Gurnee serves Chicagoland, Gurnee, Wisconsin, Cook County, Lake County, DuPage County, Will County, Chicago, Western Suburbs, Northern Suburbs, Aurora, Naperville, Arlington Heights, Palatine, Schaumburg, Woodfield, Libertyville, Wheaton, Evanston, Highland Park, Round Lake, Evanston, Barrington, Waukegan, Grayslake, and Illinois.

Additional information

  • Hours:

    Mon-Fri 7am-9pm, Sat 8am-9pm
  • Payments:

    Master Card, Discover, Visa, American Express, Cash
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