After many calls to Samsung about my dryer and another repair service comming to fix it,the repair guy came at the last minute and then (fixed my dryer only taking the lint out of it) then my dryer broke again a week later. I then had to make many more calls to Samsung, they gave me the phone number for Virginia Electronics in Ashland,Va. I did have to call a few times and then I got a very nice lady on the phone that was willing to help me,her name is Dale. Dale set up a repair date and time. I was so surprised when the repair guy (Jason) came right on time,was very professional and made sure he did the job of fixing my dryer right. I was so impressed to say the least. Thank you Jason, Jason your the Best!!! Thank you Dale and thank you Virginia Electronics of Ashland,Virginia. We are very pleased customers!!!! A+++++ for you!