Village Saab Of Concord

Good: No nonsense deals attitude. Honesty, courtesy and respect.. Bad: Sometime you have to wait a while before anyone will be able to help you.. Improvements: More brands with the same dealer.. more

I currently am leasing a Saab from Village Saab. It has been worked on a few times, and all times they did a great job at working around my schedule to find an appointment that works for me. One time I heard a noise, and when I got there they weren't able to reproduce it. They told me to come back anytime that it makes that noise, and they will look at it for me. Their sales staff seem all about the sale, which was great when we were looking to get a new car. But now that the lease is nearing it's end, they weren't willing to work with us to turn it in early for another one. Their loss, as we went to another dealership. more

I've both leased and had a car serviced at Village Saab. I enjoy having my car serviced much more than dealing with the sales process. The Service department has been phenomenal. They cut me a deal on winter tires, they looked at my car for free after it fell off the Saab issued jack and changed out my spare. They provide loaner cars for people who need to get to work. I don't have a bad thing to say about the service department there. The sales department doesn't quite impress me like service does. I called with questions and nobody seemed to want to call me back, because it wasn't about buying or leasing. And then when I got someone they never got my question answered or returned my call to say they couldn't. Sometimes they seem too aggressive to get the sale and other times they will watch you wander around and no one will talk to you and when you ask them questions they answer it an that's it. Very inconsistent. more

Acton Saab dealership has a great selection of cars in every color, style as well as with and without all the options. Their sales staff is great, they aren't pushy, and you don't feel like you are being forced to buy anything. They work with you to find the perfect car for you. During test drives they let you take the car out, and don't ride along with you which is nice, it lets you be more relaxed and really drive the car without anyone trying to sell it to you. more