Video Room

Rude and arrogant staff. They think they are so great because they were the first. I misplaced a video I rented. I eventually found it and returned it. They charged me $70 which way surpasses the value of the tape. This is highway robbery. I will never shop there again. more

It's unbelievable that this place is still in business- i was a corporate customer, and after the second horrible experience, I am going to make sure everyone else at my company knows what to expect from this place:\r -Extremely rude staff. \r -All the titles you probably want on VHS instead of DVD- because they 'are rented out' (aka they haven't updated their inventory since 1982.) Cons: horrible inventory, EXTREMELY RUDE staff more

Well, if you needed further incentive to try netflix, why not swing by video room? Complete with WAY TOO MANY VHS TAPES, an 'adults only' section in the back, and the rudest, least caring staff I've ever dealt with, two trips there have been enough for me to swear it off. I'm serious about the 'adults only' section, by the way. What - did NYC not have enough 'adult themed' stores at the moment? Alright, so they're entitled to cater to the creepies of the city who need their fix, but their customer service is awful, too. When I asked if a movie was in stock [I stopped asking about new releases after the third one wasn't in and just went with something old], I was kindly directed to the old, un-intuitive kiosk-like computer they have at the front counter. OK, cool, we're operating at the tech level of a public library circa 1996. How about a little service, fellas? The two guys at the counter were clearly in debate over something and far too busy to help me. It's worth pointing out that this was a Tuesday night, and I was the only customer in the store. I'm all for local businesses, but these guys are facing serious competition from the likes of Blockbuster and online video rental services and Video Room is doing NOTHING AT ALL to implore me to do business with them. I know that this will be repeated at the bottom of my review, but they are NOT RECOMMENDED. Pros: Convenient Cons: Rude/disinterested staff, not really sorted well, adults only section in the back, far too few copies of in-demand movies, way too many VHS tapes more

Though initially disappointed with the selection of new releases, (the first two movies i wanted to rent were out of stock), overwhelmed by the disorganization (why is Goodfellas next to Booty Call?) and put off by the response from a rude clerk that they ""only have that movie on VHS,"" I happily rented a number of movies from them. One of these was a new release, which I forgot to return until a week later. At the Video Room, late fees are an extortionate $10 per day, or something thereabouts, but I didn't just get to pay roughly $60 in late fees! When I pointed out that that exceeded the value of the DVD three times over, I also got treated to a five minute lecture from the clerk behind the counter, in front of the entire store, about how I had taken money out of their pockets by keeping this movie. He clearly wanted to make sure I also felt bad for ruining his business. I understand the importance of revenue streams and late fees, but $60 and an infuriating, humiliating lecture about my delinquency have appalled me enough not only enough never to rent from them again, but also to encourage everyone else not to. more