I bought an RCA tv abd about 90 days later I had a tube problem. I called RCA support and they told me to call Video Pro. They came and picked up my tv from my home and carried it to their van whuch was well padded to protect my tv. Within a week I had a call that it was all set and they would bring it by when I had the time. They brought it into my house and set it up and showed me that it worked and then told me what they did to it. Excellent service.