JavaScript is not enabled.
Video Library - 1 Reviews - 3097 Harrison Ave, South Lake Tahoe, CA - Movies Reviews - Phone (530) 541-7292

Video Library

Claim
marker
3097 Harrison Ave
South Lake Tahoe, CA 96150
marker
(530) 541-7292
Incorrect info? Correct your listing

Reviews

( 0 )
( 0 )
( 0 )
( 0 )
( 1 )

Best

All reviews seem negative

Worst

I live very close to this local video store so I always rented from them rather than trying netflix or driving to the other side of town. I like to support the smaller local plac...

Bad service 4/17/2009

I live very close to this local video store so I always rented from them rather than trying netflix or driving to the other side of town. I like to support the smaller local places. Well late lat night I rented three movies one that I was very excited to watch. Well to my dismay when I went to watch it the next evening I realized I had the wrong movie. I figured since the two titles started with the same letter that a staff member may have accidentally place it in the wrong section. Or perhaps a child or even adult that was shopping put it back in the wrong place. Either way it is a short walk so I figured I would just walk down and explain what had happened and they would fix the problem. Well I was very wrong. When I explained what happen the girl told me that she could not help me. I was shocked to say the least. So I said is there a manager or even an owner around. She told me no but I could come back in the morning. I told her I was not trying to rip them off but I explained what I thought might have happened and that I just wanted to watch my movie. She still told me no. She told me the best she could do would be to put a note in my account. She also told me if I would have called last night then she could have helped me but as I said I rented the moves at 11 pm and did not look at them. I was so very surprised this is some of the worst customer service I have ever had. In times like this when businesses are going under I would think that businesses would want to keep customers rather than loose them. I will go talk to the manager in the morning and then switch to netflix. If you thinking about renting I would go with Netflix of blockbuster. Pros: central location Cons: Bad service more
< Previous 1 Next >
SPRING SALE!!!:
20% OFF all yearly plans
Use spring at checkout. Expires 6/30/2018
badge