Hello, this Is John the store manager at Vegas Auto Care: I check forums,like Citysearch, on a regular basis to see if we are keeping everyone happy and once in a great while I get the displeasure of telling someone news they dont want to hear. When a car comes in with a catastrophic failure like a blown head gasket there are a number of factors that I go by to determine if the vehicle is even worth repairing ie: age of the vehicle, condition of the vehicle, mileage of the vehicle and the make and model of vehicle, all of these factors play a huge role in repairing a vehicle. If the car is over 10 years old and has over 100k miles on it and is not in very good condition it is probably not worth repairing the head gasket because the liability is too great. This shop has a number of nationally recognized credentials such as AAA, Ac Delco TSS, ASE and so on, therefore we have to have confidence that if we repair a vehicle and that person decides that they are going to drive to Florida they will not have a problem. I make recommendations based on my experiences and these factors and unfortunately it makes some people unhappy. I guess what I'm trying to defend here is our commitment to ethics, we will not repair a vehicle if we feel that the repair is only going to band-aid a more serious problem that could leave the customer stranded out in the middle of no where. I appoligize if I've hurt anybodys feeling here but we have to look at the bigger picture so that we can continue servicing our customers with the high standards and customer service that they have grown to expect.
Pros: Upfront and honest
Cons: I tell it like it is and sometimes that is not what people want to hear