July 2008 - Last week my husband and I purchased a desk, hutch and desk return set from Value City Furniture Store. My husband went in to purchase this desk set. Of course, no one was ?available? to help him so he sought out a young, not-so-professional sales associate. This young man put the sale through and at first told my husband that they do deliver to our location, then found out they deliver to a town 4 miles from our home, but not our address. My husband asked to speak to the manager but the manager was rude and refused to budge saying, ?I have to draw the line somewhere.? My husband offered to pay a fuel surcharge for the extra 4 miles but was turned down. We rented a Uhaul (as we do not own a van or truck) to pick up the furniture ourselves. My husband had been told that the furniture would be inspected to make sure there was no damage and was told it was fine and packed well, so there shouldn?t be any trouble. As we unpacked it we saw that the hutch and return were both damaged. The wood had been crushed and split in the corner of both pieces. My husband made multiple phone calls asking again to have VCF come to our home and replace the furniture. Instead he was offered a $50 discount. He even called their corporate headquarters to have the same result. I realize that VCF doesn?t deliver to our area and I?m fine with that policy. We were able to get the furniture to our home on our own. My frustration with the company is their poor management and customer service. We should have received the same service of inspection and undamaged goods as that of those who can receive delivery because they live in that area. And the rebate of $50 is nothing in light of the fact that we spent about $1400 and were refused any other help. I will warn people of the poor service they will receive from Value City Furniture and will tell them to never purchase items from this company.
Pros: inexpensive
Cons: poor service and manager
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