After waiting two and half months for our brand new 2011 Honda CRV SE to come in, our new car was ready for pick up. We left with the car with out looking it over. When we got home we looked over the vehicle and found it to be covered in chips and scratches both on the inside and out. I called immediately to inform them of the problem and was told to come back and let them look at it. I called and spoke to the service manager Dale Callander who referred me to another sales manger. The sales manager, whose name is Andy Sperber, called me back the next day. He was very hostile and said ""ALL NEW CARS COME THIS WAY."" I asked that he replace the car with a new CRV and he laughed saying that that was an unreasonable request. I asked him to take the vehicle back and he said no that that as well. He said all they were willing to do was look at the vehicle and try to fix it. I told him a brand new car should not need bodywork. He then told me that if I went through any other avenues to deal with this situation, ""We would get no where."" I called Honda corporate and they said there was nothing they could do because all dealerships are privately owned. We took the vehicle back and informed Andy that in additional to the body damage on the inside and out, and that our power locks were also not working properly. We told him they worked Sat, stopped working on Sun, and didn't start working again until Tues evening. His response was ""are they working now?"" We said yes. He then said, ""Well, how do you expect me to fix something that isn't broken?"" I told him to please at least look at them since it seemed to be an issue with a bad fuse. He repeated again, ""how do you expect me to fix something that isn't broken?"" Andy placed tape all around the vehicle where the damage was at and said that if he did this for every new vehicle he sold his service department wouldn't be able to keep up. Andy gave us a loaner vehicle to use and told us he would call the next day, Sept. 14th, to let us know how everything was going. A week later we finally heard back. When we went to pick up the car, it looked even worse. They did a sloppy job trying to fix the large chip on the molding of the driver's side door; there were new scratches, and a new nick on the dashboard. The molding had a shiny material placed on it, it looked like it was buffed, and before it was dry one of their technicians must have swiped it with his fingernail. And after the mess they made, the chip was STILL THERE! I refused to take the vehicle. Another salesman told me that there was no manager there that day for me to speak with. When I informed him that I was not leaving until I spoke to one, Dale the service manager appeared. I guess he was there after all. He told me if they attempted to fix the chip any further it would just continue to look worse. My husband and I left the vehicle there again and demanded it be fixed properly. \r
A day later I called and asked to speak to the owner and was told he wasn't available. I asked for his voicemail and was told it hadn't been set up yet. I asked when he would be back and was told they didn't know, that he was in Florida. My husband spoke to their GM Steve Werksman and told him that the whole thing was a nightmare and how their staff acted very rude, hostile, confrontational and disrespectful to both him and I. Steve did not offer an apology. To add insult to injury, my husband said that it might be nice for them to upgrade the radio or speakers to try and make up for what they've done. Steve said NO, and added, ""I am not going to just give money away."" Corporate again refused to assist in the situtation. This is a brand new car that has already needed bodywork, repainted and the dashboard ripped out and replaced. Finally, we again drove an hour away from our home to pick up the vehicle. The vehicle IS STILL damaged. I have had to pay out of pocket hundreds of dollars to fix the car properly! AVOID VALLEY HONDA AND HONDA IN GENERAL!
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