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Valley Center Pools - 16 Reviews - 27959 Valley Center Rd, San Marcos, CA - Special Trade Contractors Referral Service Reviews - Phone (951) 327-5823

Valley Center Pools

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27959 Valley Center Rd
San Marcos, CA 92078
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(951) 327-5823
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Valley Center Pools - San Marcos, CA
Valley Center Pools - San Marcos, CA
Valley Center Pools - San Marcos, CA
Valley Center Pools - San Marcos, CA

Reviews

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Best

Best place ever. Love Sherry and Kim. You guys rock! Thank you so much for all the great service!

Worst

All reviews seem positive

Editorial review from Citysearch 4/3/2013

DO NOT Use Valley Center Pools! We were told by a friend to use them and shouldn't have listened. We were in the middle of Escrow to purchase our first home and our bank wouldn't sign off on it till the pool was clear. It was a bank owned property so we needed to get it done ourselves because the seller bank wouldn't do it. We were quoted $600 to $700 by VC Pools. He said that he could just set up an external pump and it should be clear within a week at most. (The existing pumps were not working.) 12 days later the pool was still cloudy and they charged my card $1090.67 without an invoice or a phone call! I called to ask what was up and was told the pool was too far gone to clean via just pumping and that they would need to drain it completely, scrub and refill for which they would charge me an additional $520.00. When I started to get upset that they charged me over $1000 for something they quoted me only $700 for Sherry got all indignant and said we were getting a great deal and I shouldn't complain. Escrow needed to close asap so I went with having them clean the pool. I was ready to get someone else but my husband wanted to give them another try because of our friend. Bad idea. They emptied and cleaned the pool and Escrow closed a week late. My husband scheduled another service visit to fix parts etc on the existing equipment and pumps. He came out a couple times while we were in the process of fixing things up before we actually moved and my husband met him there to fix various things and I thought maybe I had misjudged them and our pool was just a very extreme case. The last time he was out we had moved and I was home. He spent the first 20-30 minutes of his time on the phone either working with one hand or just standing there. I thought it might be work related but then I overheard him talking about how the US government was building concentration camps in the Arizona desert. Yeah, not professional! Even with the small town attitude of Valley Center I thought it was tacky. He was suppose to fix all the valves with new O-rings and fix the leaks on the solar. When he left he said he didn't have all the O-rings so asked my husband to stop by the shop to pick it up and put it in himself. My DH stopped by the very next day, during business hours I might add and the door was locked and no one was there nor did they answer the phone. So he went to another pool shop and bought the O-ring to fix himself. The solar leak hadn't changed so whatever he did to ""fix"" that hadn't worked at all. When we received invoice (I know, shocker we actually got one this time.) It didn't break anything down but just gave a total. I wanted to know so I called. Was told she had to call me back. When she called back she gave me the break down etc of parts, prices and work. I had told her about the O-ring my husband was suppose to come get and she was just silent. No explanation or okay we will take it off the bill. This time my husband completely agreed we will NEVER use Valley Center pools again!! Go to Leslie's Pool supply in Escondido, much better service! more

Editorial review from Citysearch 8/9/2012

This is the worst pool company in existence! The owners and staff are terrible! We hired them to do a $300 initial pool servicing and they didn't even look or clean the filter. They came out three times and never, not once did they put any chlorine in the pool. Our pool and Jacuzzi turned green. We called another pool company to service the pool and found out the filter was completely green and clogged and a backwash valve broken. Therefore, they DID NOTHING, no chemicals, no servicing! Now we have a pool with 6 gallons of chlorine that we can't use on the hottest weekend of the year! DO NOT USE THIS RIP-OFF COMPANY! more

good task 6/6/2012

Best place ever. Love Sherry and Kim. You guys rock! Thank you so much for all the great service! more

Best place ever. Love Sherry and Kim. 6/6/2012

Best place ever. Love Sherry and Kim. You guys rock! Thank you so much for all the great service! more

good job 5/23/2012

With so many pool companies in today's day and age, I find Valley Center Pools as one of the most down-to-earth companies. more

great service 5/23/2012

My pool needed to be remodeled so I went and called Valley center. I had been recommended by a friend to go on and give them a call. All things I heard like being on time working on the pool, fare prices, and detect any problems with my pool came to be right. They are a great company and I will use them for the future reference. Great work done in my pool guys. Now time to enjoy it. more

Great 5/23/2012

My pool needed to be remodeled so I went and called Valley center. I had been recommended by a friend to go on and give them a call. All things I heard like being on time working on the pool, fare prices, and detect any problems with my pool came to be right. They are a great company and I will use them for the future reference. Great work done in my pool guys. Now time to enjoy it. more

awesome 5/21/2012

you guys are absolutely amazing with the customer service, the quality of work done is fabulous I have nothing but praise you for how wonderful you are. Thank you. more

best pool comp 5/18/2012

By far this is the best company that has answered all my pool questions and concerns. They have great customer service since the first time you talk to them. Great estimation and prices, Great people that are hard workers. Thank you more

best pool coompany 5/18/2012

By far this is the best company that has answered all my pool questions and concerns. They have great customer service since the first time you talk to them. Great estimation and prices, Great people that are hard workers. Thank you more

nice work 5/14/2012

Always friendly and very helpful with any problems or questions we have. more

great service 5/2/2012

Always friendly and very helpful with any problems or questions we have. more

Very Pleased 4/27/2012

We have used Valley Center Pools for at least 4 years now and have always been very pleased with the service. Also, very knowledgeable on pool equipment maintenance and replacement pool parts. more

nice job. 4/18/2012

Absolutely amazing customer service, quality work done through and through. Thank you very much. I have recommended you to all my friends, military and civilian more

great service 4/18/2012

Absolutely amazing customer service, quality work done through and through. Thank you very much. I have recommended you to all my friends, military and civilian more

Great service 3/28/2012

Valley Center was great, they created a beautiful, pool with a killer water feature, I would recommend these guys to anyone. more

Great Work 3/21/2012

They installed a new liner in my pool. They did a great job, they were very friendly and knowledgeable about vinyl pools. My friend also used them on my recommendation and were also very pleased with their work. more

Pool Supplies 8/6/2009

I have visited this pool supply store on a few occasions for chlorine and other parts for my pool. It was an ok experience, very small store, but I would rather travel to Escondido to get my pool supplies. Prices seem a little high, service is ok. more
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Owner Message

  • Valley Center Pools offers a wide variety of services including:

    * Vinyl Replacement Liners
    * Pool Replastering
    * Retiling
    * Recoping
    * Pool Painting
    * Pool Cleanups
    * Electrical Work
    * Light Repairs
    * Equipment Repairs
    * Installation of New Equipment
    * Leak Detection & Repair
    * Wood Decks
    * Doughboy Repairs
    * Safety Fences
    * Pool Service
    * Filter Cleaning
    * Salt Cell Cleaning
    * Water Testing

Additional information

  • Hours:

    Monday â?? Friday 10:00am â?? 5:00pm Saturday 10:00am â?? 2:00pm
  • Payments:

    Master Card, Visa
  • Neighborhoods:

    Valley Center
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