There aren't enough stars for this business. I was on the Hoover website looking for a warranty dealer and the majority of the places had horrible ratings for service. Even Sears. I saw that ""Vacuums etc."" didn't have any reviews. So I called and the young lady who answered the phone was very sweet. This was quite a distance from my home, but I was willing to give them a try and drove up there. I expected to just drop it off and hopefully pick it up within the week. But much to my surprise the owner looked at it right away and realized it was something I had done wrong. He fixed it; put water in it then tested it and didn't charge me a dime! He was extremely friendly and moved quickly like he felt bad if his customers had to wait. The store was clean and smelled great. Try them! You won't regret it. I haven't been this impressed with a business in a long, long time!