Us Post Office

Horrible! In the past 2 months, they have lost 8 items. And that is what I am aware of; all of them bills. This is what leads to identity theft. Guess we are going to be forced to go paperless. more

This post office is so bad that when I went to the Hockley USPS to get a P.O. Box, I met 2 people from my neighborhood who had done the same thing AND the wonderful person behind the desk told us she requested a transfer out of the Cypress USPS because it was so bad. Yes, they return packages and mail for no apparent reason and stamp them 'Rejected' or 'No Forwarding Address' or 'Undeliverable' even when the address is correct. If you call to ask why, they ask 'what day was that?' How could anyone know the day the postal carrier returned a letter? Their pat answer is 'it must have been a temp'. If you need to send packages with reliable tracking, go to Hockley just 10mins up 290. They scan them same day & tracking shows the next day. USPS doesn't seem to update their tracking but at least you have proof that USPS accepted the package. Packages I have handed to someone behind the Cypress USPS desk don't get scanned unless they are large (my experience), but they may not get scanned for a week or more. Smaller packages either never get scanned or they get scanned over a week later in Coppell, TX. Why? After a layoff several years ago, several of the people behind the desk have been intent upon showing their 'hardship' by making it as slow and painful as possible for patrons. Even if you state up front 'I just need to mail this package with insurance', they will ask you a list of questions about everything else to waste your time. Don't interrupt because no matter what you say they are still hell bent on asking their list of questions. I witnessed 2 people asking for an application to open a P.O. Box who regretted asking this one particular black lady who likes to torment patrons. She went thru her memorized schpeel about filling out an application, etc. 'yes, that's why I asked for an application' .. she repeated her schpeel again. Then she regurgitated the paragraphs of text printed on the applications. Save yourself & sign up online for a box in Hockley, then take a copy of your online form to Hockley and in 5 minutes you'll have a P.O. Box. You could drive to Cypress USPS and wait 45 minutes then be tortured or you could drive to Hockley, be greeted by friendly professional staff, and be out the door in a few minutes. Even when there is a line, it's only 4-5 people deep & they work thru it very quickly .. very very quickly. more

Hire people who can deliver mail. HONEST people. The ones I have dealt with inside the post office are very nice and know what they are doing. Not so the carriers. Ours constantly misdelivers mail. I am missing several things - bills, a check we were expecting (the man finally stopped payment and drove it to us personally). My next door neighbor has brought me mail many times. I don't know if the other neighbors throw it out or put it back in the mail. I either deliver it personally or put it back in the mailbox with the address highlighted. When you call, they lie and blame others. Even the Post Master himself gives lame excuses for the problems. Our service has been getting later and later recently. It used to be at 3:30 every day, then 4:30. She was delivering mail at 10:20 the other night! Glad I hadn't put something in the mail that I needed picked up that day! more

If I could give this post office 0 stars, I would. I have lived in California and now in Texas and this is by far the worst post office I have ever dealt with, staff and service included. I have so many stories I am not sure which one to chose from... more

lovely and clean post office very helpfull. more

Both our carrier and the people at the post office bent over backwards to make sure we received our mail, even though we did not have a mailbox. And once we were able to get a mailbox, they made sure we were contacted...the post office contacted US! I have never experienced this level of service at any other post office. Thank you so much! Pros: Bend over backwards to help us! more

This is by far the worst post office in the area. They always have a long line that takes FOREVER! They have screwed up with many of my packages and took it upon themselves to start fowarding my mail 3 weeks earlier than I had requested to my new address....which of course caused a huge headache to fix all of that. Very bad service!!! more

This is the worst post office on the PLANET!!!!! Search this post office on yahoo local and view all the negative comments. Trust me all of this is true!!!!!! more

No matter what time I go there whether it's 9:30 am or 12:30 pm or 2:30 pm they always have at least two people on the floor. Sometimes the other employees are in the back getting packages or mail for the customers so it might appear that there is only one person. I get very good service. They are always very helpful, courteous, and I enjoy going to the Cypress Post Office. There is usually a line no matter what time I go but it moves fast. I think they do a very good job. more