I can always get the replacement parts for my fridge and stove here. Always carry stock, and prices are good. When I had a problem with the a/c this summer, even though I didn't have a service contract with them, they put me on the list to get repairs when they had a tech available. I got someone before they could get back to me, but they made follow calls to make sure I still needed the service. I would say they are very on the ball.