We were here for a group of 11 for a birthday dinner on a Saturday night. We were seated on time at 6:30, must have ordered well before 7pm, but our food didn't arrive until after 8pm. One woman ordered a vegan lotus root salad, but was mistakenly served a shellfish salad. When an inattendtive waiter removed her salad plate, the server dropped a fork (dripping with dressing) down a patron's back and sweater. Most of our food was tasty, although the beef served with one patron's dish was overcooked. (When this was pointed out to a server, the server brought a knife rather than offered to take it back.) Several of us ordered steamed vermicelli with rice paper wrap. They brought the hot water bowls out, and then several minutes passed before they brought the entrees out - long enough so the water was only lukewarm and inneffectively softened the wraps. The number of wraps was insufficient and at least 7 minutes passed while two of the 11 of us waited for their entrees. While the manager did apologize for the dropped fork, we did send one of our party to talk to the manager again about the service charge included in the bill. (For a party of 6 or more they automatically include a 18% gratuity. Given the wait, the problems with several of our dishes and the dropped fork, we didn't want to leave that much of a tip; to his credit the manager said that we should pay whatever we felt was fair.) With so many other wonderful Vietnamese restaurants in the east bay, it'll be a long time before we go back to Unicorn.
Pros: tasty food, liked the pre-meal sorbet, nice lighting, not rushed
Cons: Slow and indifferent service, narrow hallway to bathroom filled with diners