U.S. Bank Branch

US Bank (Golf Road, Eau Claire location) is my worst banking experience! I can't believe that another review of this bank sounds so similiar to my own. I had opened a check card account at US Bank for the purpose of doing business through EBay (as a seller). The Golf Road location gave me alot of arrogance, poor customer service, and refusals to rectify an oversight. Their female branch manager could've been a fascist from hell, or a woman very unhappy with her life. Instead of assistance, I was threatened with additional fees if I followed-through on closing my account before the 90 day period. I don't know why I was given her power-trip, since in my defense I was calm, rational, and speaking with an average vocal tone. This bank manager refused to allow me to speak to someone other than herself, since I had gotten nowhere with her in resolving my account issues. Eventually, I went to the downtown Eau Claire branch to seek assistance without the hostility directed at myself. The downtown bankers were friendly, rational, and willing to resolve my concerns. Of course, I had to take a single penalty to receive a compromise with US Bank. Make sure you understand all of US Banks terms. Read all of their fine print, and ask any questions before opening an account with this institution. US Bank charges a NSF fee for the first day, and they continue to pound you daily with multiple fees until you are able to reconcile your account. The Golf Road branch were blatently incompetent in getting a notice to me about a discrepency in my account. They had an my phone number recorded incorrectly, and they waited 5 days before sending a notice to my attention. That's 5 days, plus the 2 days of postal handling. US Bank needs to keep a sharp eye on the woman running the Golf Road branch. Personally, if I were her employer I would terminate her employment for her unprofessional misconduct. Bank with RCU! Pros: None come to mind. Cons: This bank offers you nothing! Forget customer service! Unreasonable! more

If you are looking for a bank that cares about fairness, uniqueness, or courteous service..I advise you to shop around and not open an account with US Bank (Golf Road, Eau Claire, WI). I rarely use my checkcard account (which I plan to close). This bank processed an electronic transaction (Ebay membership fee) and my account had insufficient funds. I was charged $22 for the amount short, $31 for an NSF, and $7 for each day my account was below zero. US Bank did not notify me for 5 days, and only then did they put a notice into the mail (making it 8 days). A $22 deficiency (unexpectedly too..not intentional) caused me to incur a cost of $127. I can understand being responsible for the overdraft and the NSF fee, but $7 a day (and w/o notification) is unreasonable. I asked why I was not notified until 8 days later, and the US Bank branch manager explained that ""it is my responsibility to watch my own account."" Clearly, US Bank lacks the sevice that its competetors offer as a standard. The Branch Manager was very terse, rude, and unyielding..and all w/o my provocations on my part. I remained very calm with this woman,despite her abrasiveness. Maybe she was having a bad day, and she took her frustrations out on me? This woman refused my discussing my situation with anyone else with US Bank. She refused to provide a phone number for her district manager, but she said that she would contact the district manager herself. Not suprisingly, this woman had my phone number incorrect (poor record keeping, as one digit was incorrect). I asked when I could expect a returned call, and the woman replied, ""when they are able to return a call."" I expect professionalism, courtesy, and (like the notice promised) accomodation; the Branch Manager was rude w/o cause. Maybe this woman does not like her job? I urge you to shop around for your banking needs. Find out what the competors offer, and evaluate their customer service. US Bank is the worst banking experience! Pros: Several banking locations. Cons: Unfair banking penalties/fees. Read their fineprint! more