This is a family owned restaurant. We've been there twice, both times we were served by the owner. She was very nice and even gave us a freshly baked cookie our first time there.
I recommend the twisted bread for your sandwich that they make there, or you can choose other types of bread. The food was very good, and I've also heard they serve Ivar's chowder there. (I don't care for chowder, so I never noticed.)
They also have a coupon in the Entertainment Book so you can try them out at half price (buy one, get one free).