In sum, they are the best company of any kind (electronics, home services, furniture, etc) I have ever used.
We bought our first home last year and it came with a lot of issues we did not know about and so I have become very familiar with the entire array of contractors, from the excellent to the terrible and even mediocre.
Of the 24 contractors I have used for home services, without any doubt, Twintech is the most knowledgeable and professional in their field of Heating/cooling/water heater maintenance, repair and installation.
I first heard of Twintech from the local neighborhood email list. By nature, I am skeptical of one source reviews but in this case, Twintech was even better than the glowing reviews I read. I cannot speak positively enough about John, Eric, Wayne and Jeremy.
In June, both of my heat pumps began having problems. This was at 6:10 pm on a very hot late June day. I called Twintech and they dispatched John, one of the owners, to my house. He arrived very quickly, probably in less than 20 minutes from my call, and due to his professionalism and experience, quickly diagnosed the problem (a sweating air handler) and got me up and running. He checked the pressure reading on both and recharged one of them with more Freon. In addition, he was very calm and nice and explained everything he was doing. This is remarkable because many home contractors I have dealt with speak condescendingly and dislike it when asking too many questions. Not Twintech-in fact, they take pride in explaining complex things in an easy to understand way.
Because John and the office staff were so great , I signed up for a maintenance agreement with Twintech. This was a great decision because when they came to do my maintenance, they uncovered low pressure readings in my other heat pump. If I had not known about this problem, it could have resulted in a far more expensive repair.
On the second maintenance, I found that one of the heat pumps, the one that was low on Freon, was continuing to leak refrigerant. I had a complex setup with a high efficiency waste water heat capture device that was contributing to these problems.
Twintech explained the complex situation in very fine detail and gave me options. I could spend money trying to repair it or I could look into replacement. Given that I had already spent $500 on this one heat pump and it was 13 years old, based on my experience with TwinTech, I decided to replace the unit. In addition, they advised me that I should consider replacing my 13 year old water heater as well.
The best thing about TwinTech is that they do not pressure you or employ hard sell techniques-they are honest and want to give you the best service and advice possible to save you money in the long run. After all, a flooded floor due to a ruptured water heater will be at least $10,000 compared to the small cost of a new water heater.
TwinTech sells only the best equipment-Trane HVAC and AO Smith Hot Water Heaters. When the installation date arrived, Eric, Wayne, and Jeremy showed up early, and as always, cheerful and happy to be there. They really do love their jobs! They installed all the equipment in the most professional manner and perfect work style I have ever seen! They were very careful and cleaned up after they were done.
In short, whether it is maintenance, repair, or new installation, you can count on TwinTech to give you excellent and honest advice and perform the work quickly and professionally.
Don't waste time calling other HVAC companies, just call TwinTech and your worries will literally evaporate!
I do not work at TwinTech! I am writing this long review as TwinTech deserves extraordinary credit for their professionalism and work. I have had so many bad experiences with other home service contractors that the good companies out there need to be rewarded for their work and attention to detail.
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