Tuscan Floors & Remodeling

We got our living room and hallway done from Tuscan and at first the work looked great but that soon turned into disappointment as I had to call and complain that the flooring wasnt looking good and the baseboards were not properly entact. The store rep Zack seemed to care of our concerns but there was a lot of run arounds and to this day the flooring isn't up to expectations. The contractors broke my light fixture and then I had to wait a few days after for a cleaning crew to come and they didnt completely clean up the dust. I wouldn't let them come in and do the rest of my home. We are now looking to get the bedrooms done and when I thought about it, I got hesitant because of my past experience...When it comes to spending the amount of money we did I want to make sure this time I get a company that takes care of my needs the first time around. more

We have dealt with Tuscan Floors for a long time. We started off with just the kitchen and the bathroom and they moved on to do the whole house. We did the work three different stages, and I have had a wonderful experience with them. Everyone I have referred to them has said the same thing. They love their service. The floors are gorgeous and they redid the fireplace as well, which I really like. They worked closely with us and they were great to work with. They helped us select the patters of the floors and they made a specific mosaic pattern. Also, the team of installers they work with is unbelievable. They are very knowledgeable about what they are doing. We are really happy. Jackie & Helen * Reviewed By: Jackie H. * Review Date: 12 Jan 2011 * Reviewer Location: McKinney, TX more

I enjoyed working with Tuscan Floors. Review: Tuscan Floors is good to work with. I enjoyed working with them. They are very prompt, and they have quality subcontractors. If something doesn't measure up, they will always come back to make sure it is done properly. The quality control is good, so overall I am very pleased. They remodeled our kitchen. They came out, did an evaluation, and then sent someone to measure everything. I dealt with Zach, and he was great. Zack is very courteous, and the pricing is reasonable. * Reviewed By: Nancy T. * Review Date: 23 Dec 2010 * Reviewer Location: McKinney, TX more

We are really happy. Review: We have dealt with Tuscan Floors for a long time. We started off with just the kitchen and the bathroom and they moved on to do the whole house. We did the work three different stages, and I have had a wonderful experience with them. Everyone I have referred to them has said the same thing. They love their service. The floors are gorgeous and they redid the fireplace as well, which I really like. They worked closely with us and they were great to work with. They helped us select the patters of the floors and they made a specific mosaic pattern. Also, the team of installers they work with is unbelievable. They are very knowledgeable about what they are doing. We are really happy. Jackie & Helen * Reviewed By: Jackie H. * Review Date: 12 Jan 2011 * Reviewer Location: McKinney, TX more

My agent told me about Tuscan Floors in McKinney Tx, letting me know that Zack Ab would deliver wonderful service for the multiple homes that I am having built. We decide to call the location and after repeated attempts to reach a live person we just gave up.... THIS LOCATION HAS THE WORSE CUSTOMER SERVICE EVER. I have never had a company disregard their phone calls. I am not even going to visit the location for that matter. He (they) just lost out on a big business deal because of their issues. This is the letter I sent to the owner and am waiting on a response.. Good Afternoon, I do sincerely hope that this letter reaches the owner of this establishment. My name is Mr. Jordan Schielock and my company is building homes north approx 15-20 minutes of Mckinney Tx. We have approx 20 new starter homes being built on land out there through the bank. My wonderful agent has recommended Tuscan Floors in the Frisco/McKinnery location however I have repeatedly called and called this location and was either hung up on or the person on the other line would listen and hang up. My agent whom I have had the pleasure of doing business with for many years has referred me to Zack Ab guaranteeing me that I would receive superior customer service at a reasonable price. At this point I am disgusted at the level of service just from phone support that I have endured, and my agent is ashamed as well. It is strongly advised that this establishment hire better agents who can and will deliver superior customer service. My agent has referred me elsewhere and I will do the same as well. Thank You, more