I was in need of a jump start and Husband was at work and brother lives 45 minutes away so I thought here I go! I had one of my Son's with me it was dark and my 3 year old car wouldn't start. I'm asking myself " is this real?" The last time I had a tow truck driver from Turlock his hook snapped dented my hood in half and broke my windshield. No not this time. Kevin came to our assistance and very helpful and honest. As a female I appreciate the honesty. He quickly got me back on the road and knew it was my starter.