Was called ahead of time that my yard was to be serviced, this is nice so I can get my yard ready for the visit. The tech came to the door and asked if I had any issues, I explained I had marked the weeds that I found. He said he would take care of them, and kake care of any other issues found. He told me how nice the yard looked and to keep up the good job. Over all I'm pleased with their service and this also takes alot of work off of me.