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Tru-Comfort Inc - 22 Reviews - 1309 Stefko Blvd, Bethlehem, PA - Plumbing Contractors Reviews - Phone (610) 691-1889

Tru-Comfort Inc

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1309 Stefko Blvd
Bethlehem, PA 18017
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(610) 691-1889
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Reviews

( 15 )
( 5 )
( 1 )
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( 1 )

Best

Jay, Andy, and Edmund did a fine job, were neat, courteous, and very easy to work with. The installation far exceeded our expectations. We could also like to commend Jeff for his...

Worst

I *regretfully* went with Tru Comfort as my HVAC company because it was the company that the previous owner of my house had used. I called at the beginning of the summer to set u...

frustrating experience 9/6/2017

I *regretfully* went with Tru Comfort as my HVAC company because it was the company that the previous owner of my house had used. I called at the beginning of the summer to set up a bi-annual service/maintenance contract for $283. They couldn’t come until the middle of the summer. I wasn’t happy with this but said ok since that was first available. They called me two days before the appointment and said they had guys out sick and I would have to reschedule. This pushed it back weeks and they did not come until August to service my A/C for the summer. When the guy came, he found the filter to be dirty and the heat exchanger to be cracked. He called his boss, Jeff to come out and confirm this, which he did. They did not have a new filter on hand. I asked Jeff if I should go to Lowe’s to buy one. I asked him this twice. Both times, he said no, they will bring one (he actually said they’d bring a couple for spare) when they come to fix the heat exchanger. The heat exchanger was covered under warranty so I’d get that money ($1500) back eventually. Labor cost was $1200 and I was told it would take ELEVEN HOURS! I signed the contract and paid. I told Jeff that it had to be done before August 24th because I was leaving for vacation and then going back to work that Monday (the 28th). He said that wasn’t a problem. They never called me to make the appointment. I had to call several times to set this up. The lady who picked up said “how about the 25th?” I told her I will be on vacation and she said that all the guys were booked up. I told her that Jeff told me it would be done before the 24th. She was somehow able to get me in on the 22nd. When the guy came to replace the heat exchanger he came at 11am and I was told it’d be between 8-10am. He said the guy who was supposed to come, was out sick. He DID NOT BRING A FILTER because he said it wasn’t on the ticket. So I quickly went to Lowe’s while he was there (EVEN THOUGH this is supposed to be included in the $283 yearly cost that I paid them!) and I changed it mysel more
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Additional information

  • Hours:

    Daily; call for appointment
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