From my favorite place to eat to a place i avoid like the plague, which you will probably get from eating there :)
The common experiences from this eatery, namely, being instantly put on hold for up to 5 minutes when the phone is answered without even having a moment to put a word in, incredibly long wait times for food (up to an hour for pickup and 2 for delivery), and relatively high prices given the amount of competition in this area of albany, used to be made up for by generally very high quality food served in a professional manner.
This seemed to all change now that they are ""under new management"". All of the old problems are still there, along with the fact that the food is now sub-par and is served messily without consideration for the customer. They constantly mess up orders or leave off parts, the chicken in their chicken parm is now frozen chicken patties with sauce and cheese thrown on them, the sandwiches come just thrown into a box with not even a piece of paper under them or anything, and the only thing you can count on their wings being is undercooked. The quicker this place goes out of business, the better!
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