Well I used to LOVE Trim, I had gotten numerous cuts by two different stylists there and both were great. Laura Beth is an EXCELLENT stylist and just overall cool chick.. She will give you the cut you want, great conversation and even have you in and out within your lunch hour. Where it all went wrong for me was when I recently decided to go Ombre with my color. After two attempts with two different stylists, it was FAR more conservative than then images I had brought in with me, even after I said ""GO BOLD"" the color was still merely warm highlights that although done well and beautiful was NOT what I wanted. I spoke twice to their manager Gregory, the second time I left a message I didn't even get a call back, they know I'm unhappy and plan to not return, yet it would seem that after 1 attempt to fix and having my money they don't care. So, sadly that is the end of my time at Trim. If I ever go back it will only be b/c of Laura Beth and for a good cut, but if you want bold, cutting edge color,.... my suspicion is that the mgmt here tells their stylists to be conservative and not trust that the client is intellegent enough to know what they want, ..... try somewhere else!