I am so impressed by the systems they have in place. I visited once, liked it and returned. On my second visit they knew my preferences for shirts: boxed with heavy starch. Their turnaround time is 2 days vs. about days elsewhere. The boxes they pack shirts in have a label indicating the color and manufacturer of each shirt inside. When I found one that wasn't mine and returned it, they checked a number, found it and brought it out immediately. I was thinking the problem would take a week to solve! Their prices are fair. The 50 cents off each shirt with coupon on Wed and Thurs is quite a deal.