I went in because I had a gift certificate from a family member. I was promptly greeted at the door by the receptionist and offered free coffee and H2O. The staff is great. You can tell the all work together perfectly and actually like each other (rare). I had the best massage and facial by Shontel. I highly recommend her. She was kind and knowledgeable in all aspects of both and answered all my questions. I have been back once and will go again and again!