Wonderful experience dealing with Debbie and Brian at the Newport News Tidewater Sew-Vac! I had a 4-month old Brother Dreamweaver VQ-3000 needing repair of the automatic needle threading mechanism (my fault). They had me bring the machine to their store location immediately after first contacting them, and did the repair on the spot while I waited. Brian delayed taking lunch in order to get the job done in a timely manner. He also provided assistance in determining how to realign a very slightly skewed laser guide, a job that required a service technician rather than simple user recalibration. Both Debbie and Brian were friendly, helpful, and professional. I would not hesitate to call upon them again if any further problems arise.
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