We'll start with the good: \r
-Great maintenence team. \r
-Decent Cleaning\r
-Nice/polite staff at the lower levels\r
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Now to the bad:\r
-High employee turnaround\r
-Upper Management will wow you with facts and promises to win the contract, but will then underperform.They are generally ""slimy"" and might try to sell you a car while they are at it. \r
-Poor turnaround time\r
-Financials are the worst I've ever seen\r
-Managers are overworked, unable to provide detailed service. \r
-Upper management involvement or oversight minimal\r
-Hit or miss concierge quality\r
-Constanly pushes other services (obviously to make a buck themselves)\r
-Underpaid employees (spoke to one who hadnt received a raise in 4 years, yet the management contract went up thousands each year) \r
-Company seems more involved with appearance than quality\r
\r
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In turn, we pay them to perform certain management tasks and they are not done at a satisfactory level. You may be better off with another company or self managing.
Pros: Great Maintenence Team
Cons: Poor Management/Lousy Ownership
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