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The Sport Haus - 3 Reviews - Poulsbo Village Shop, Poulsbo, WA - Sporting Goods Reviews - Phone (360) 697-2311

The Sport Haus

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Poulsbo Village Shop
Poulsbo, WA 98370
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(360) 697-2311
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Main categories:

Sporting Goods , Shoes , Sportswear

Related categories:

Retail Shopping , Sports & Recreation , Apparel

Reviews

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Best

I have a foot problem requiring a very patient salesperson. Paulette is that person. I highly recommend this store.

Worst

I bought a pair of shoes there last night and wore them for 3 hours this morning. I realized they are too large and brought them in to return. The counter person asked me if I wan...

Great store 6/19/2011

I have a foot problem requiring a very patient salesperson. Paulette is that person. I highly recommend this store. more

Worst Return Policy Ever. 6/16/2010

I bought a pair of shoes there last night and wore them for 3 hours this morning. I realized they are too large and brought them in to return. The counter person asked me if I wanted to exchange them and I told them they didn't have my size in stock and that I wanted a refund. An older man came up and told me that if he couldn't clean them for resale he couldn't give me a refund! He took one of the shoes in the back and came back with it looking perfect and stated that they were DIRTY ON THE INSIDE and therefore unsellable. I wore them for THREE HOURS. WITH SOCKS. They are Simple brand and that brand looks a little more off-white than the rest. I am just so angry and frustrated with the customer service at that store. What store doesn't give a refund when it's been less than 24 hours since you purchased!?! BUYER BEWARE. more

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Great Customer Service 5/23/2006

After buying many different types and brands of sneakers only to have each one of them hurt my feet, I went out again today in search of a new pair. This time I ended up in a store called Sport Haus. This is located in the Poulsbo Village. Here I was waited on immediately and experienced the best of customer service. When I told the employee helping me that I needed a new pair of sneakers, she asked me to roll up the bottom of my pants and walk back and forth. I did this as she watched me walk. She told me the purpose of this was to see how my natural walk was and informed me that I tend to roll my feet inward when walking. This, along with what I needed the shoes for(walking and circuit training) told her exactly what kind of shoes I needed. She then measured my feet to find that I have two different sized feet (pretty common). One is a size eight, the other a size eight and a half. Therefore, I would need a size NINE, because my biggest foot is size eight and a half, and for circuit training, I want the shoe to run a little on the bigger side. I truly feel like I recieved exceptional customer service and professional advice and assistance. I highly recommend this store for anyone in the need for a new pair of shoes. more
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