I work near this spa, and I consider stopping in every time I'm in the mall. I actually do shop here for hair care products. It's one of the few places locally that I can find Bumble and Bumble products, and they carry quite a few.
They've never seemed busy when I've walked in. The hair salon has several people in it but I've never seen anyone waiting to have a service. Many of the girls I work with have tried this salon and don't like it, so I haven't tried their services yet, and I doubt I will. But they do have the products I want, even if their staff doesn't seem to sure or confident about their use or effectiveness.
I'll keep shopping here until someone else carries Bumble and Bumble products that I know of. But I doubt I'll branch out into trying their services.