The Saloon at NCMF

So a group of friends and I were going to the Big Bad Voodoo Daddy show this past friday at the NCMF...unfortunately the show had been rained out. But to our surprise it had actually been moved indoors to The Saloon on their home stage. The show was fantastic!! It was extremely busy but somehow our waitress Haley managed to always stay in touch! She managed to always spend some time with us, our food came out extremely fast and hot for how busy it was, and it was DELICIOUS!! They had a Crab Cake sandwich on special that was to die for!! Simple, fast, and great!! We were also paid a visit by the Chef who checked with us on our food as he was passing by; we thought this went above and beyond considering the amount of people inside!! We will DEFINITELY be coming back!!!!! more

I was one of a group of four who went to The Saloon on Friday 5/13/11. After we were seated it took over 20 minutes and us flagging someone down for us to order drinks. then an extremely long time before they arrived. We tried to place our order at that time but the waiter said he would be right back, which he wasn't. When we did get to place our order and it was brought out to us one order was wrong and the waitress that brought it out sort of tossed one persons place on the table and the honey mustard sauce splashed out and on to her blouse. We had to keep asking for different condiments because they would not stay at the table long enough for us to tell them what they forgot. After all this I still left a 17% tip but that must of not been good enough because when I checked my account they had added an additional amount on to my check. I have left the manager 3 messages today and as of 6:23 pm he has yet to return my call. \r Poor service\r Poor staff\r Poor management more

Two weeks ago I joined a group of co-workers wanting to visit Black Bear Saloon because some of them were attending a concert afterwards, I'll admit I was reluctant to try based off the reviews I'd seen here... to my suprise the place and staff was lovely, our drinks came rapidly followed by our appetizers, which were delicious, the spinach dip was excellent and the little boneless wings were very tasty. After our meals came which were also very good some of our group left to go to the concert, while we were planning on leaving after dinner, we opted to stay, moved to the bar and had a great evening. Normally I don't write reviews but I felt Black Bear got a bad rap and deserved another opinion, maybe they got off to a slow start or it was opening jitters but they seemed to have thier stuff together on my visit. Will return. more

Recently me and some friends decided to check out the Music Factory and were drawn in to the black bear saloon, from outside we could already tell there was an upbeat goodtime going on inside, we were seated at a table becasue the bar seemed pretty full, the waitress greated us immediately and it was smooth sailing with drinks and food from there, they had some good drink deals and everyone seemed friendly. There was a DJ and a band and people were really having a good time. Goodlooking people filled the place, staff and patrons, which made our good time even better... Me and my friends agree we'll be back soon. more

I recently visited the Black bear with some friends and had a great experience there. As soon as i walked in the door all of the staff was very friendly. We ordered appetizers, entrees, and drinks and everything was soo good. I will definately be coming back for more !!! more

My friend works here and I come to see her all of the time and I always have tons of fun! I like to go on Mondays for 1/2 off Bar Tabs and hang out with the service industry crowd! Good times to be had here! more

Well, after two months since my last visit, I am happy to say that I gave Black Bear Saloon a second chance! From our friendly greeting at the door, to the yummy Macaroni and Cheese bites, to the very personable bartender, this experience was one to remember---in a GREAT way! The band on stage was also a highlight to our night and we will be back again very soon! Great job, Black Bear!!! more

Don't fall victim to this establishment. Every review written here was just like my experience. This place has no redeeming qualities. We ordered our appetizers and it took an hour for them to start trickling out of the kitchen. Nothing came at the same time. No explanation -- not even from the arguementive manager who straggled over after being ask. Drinks not refilled. And there were only a few tables in the entire place. Whoever owns this restaurant needs to clean house before this place implodes.\r \r I have never had this bad of a dining experience ever. Don't go......you'll be sorry you did Pros: The space is very cool Cons: Worst Management Ever more

I've never reviewed a restaurant before, good or bad, but I felt the need to point out the terrible service and management at Black Bear Saloon. We had a group of seven and we were one of the only tables in the place. Five of the seven ordered from the appetizer menu and the other two ordered a quesadilla and a chicken sandwich. Pretty simple, straight-forward fare. It took a solid hour, receiving one or two dishes at a time, before we all had our food. Our drinks weren't refilled and we never received an explanation or apology for the delay. By now we were annoyed and asked for the manager. After another delay the manager came out. We expressed our displeasure and the manager was immediately defensive and not accomodating in any way. He actually turned into a complete jerk! If you are just going to drink you may be fine. I recommend you don't go to this place at all but if you do go, do NOT go hungry! Don't say I didn't warn you! Cons: Service and Management more

I went on a Friday night with a group of friends for a b-day party. We got there around 6:45pm and they showed us to our table. We got drinks and waited for the rest of the group to show up. Once they arrived it took 30 mins to get 3 drinks and over 2hrs for the rest of the group to get drinks and to try to order food. Only a few of us got to order once the server came to the table. \r We had to tell her over and over who was on what check and that the rest of the group needed to order dinner and drinks. \r \r The manager finally came over once I got up to get him and we explained to him that that she was rude, cursed at us, cursed at our table to us, didn't get half the order for the table correct and half the group still hadn't ordered. Needless to say the manager didn't fix it either.\r \r Finally after waiting for over 50 mins to get our checks they never showed up so we all left. I would not ever go back or tell someone to go there.\r \r We all were very angry and have passed this on to everyone and anyone askes about this place. Would not waste your time to go. Cons: The worst service and management wasn't helpful more

Had lunch today at Black Bear Saloon over in the NC Music Factory for the first time. Overall impression, I like the place. One thing I don't have two thumbs up for is the service. It was pretty slack, well, more like awkward. The moment we walked in, one of the things I dislike most about dining out occurred. The old multiple ""hey, how's it going?"" question from two or three hosts/hostesses. None giving you a chance to respond until the last one talks, and you just smile and nod until they all are finished. Then they just stare at you strangely until you tell them how many people are dining. Anyways enough with crazy rant, back to business. The interior is clean and fresh and has ample outdoor seating for the warm months ahead. The menu is decent sized and has pretty much anything you could want when going to to grab some American pub fare. The burgers are great, and they have a few custom burgers to choose from or you can build your own. Side dishes here are shoestring fries, sweet potato fries, tator tots, chips or onion rings. The rings are ehh. Considering it wasn't busy at all and we were only one of three tables outside it should have been better service, but that wasn't the case. It took about 25 minutes from the time we ordered the burgers until they got to the table, which seemed a little long for two hamburgers. The waiter was a little awkward and was strange to interact which wasn't a huge problem, just didn't get a good vibe. Like I said, overall the place has a lot of potential. I will be coming in again sometime soon without a doubt. The menu is filled with decent sounding pub food and I want to try one of the many appetizers they have (fried macaroni bites!!). I can see this being a good after work happy hour place, and obviously a place to grab a bite and drink before/after a concert at the amphitheater. Pros: Good Food, Cool Atmosphere, Lots of Entertainment Around Cons: Parking, Slack Service, Too Long To Get Food After Ordering more