I made a few purchases here. One that comes to mind is a mandolin I purchased used. The price was right and the quality of the instrument was great. I did not know how to play the mandolin, but was used to playing classical guitar so i took my chances and made the purchase.
I get my mandolin home and decide i want to place strings on it. I had no earthly idea how to do this. I called the store back up, and they said that if i purchased the strings there, they would place my strings on free of charge and show me how to do it on my own. I thought that was very nice of them.
I am a repeat buyer, and love this store.