The Luxury of Leather

Went to the store in Frisco. When sofa was first delivered, delivery man decided time scheduled was not convienient for him so he called me to reschedule at a time that was not good for me. Finally got him to agree to deliver at original time. Sofa did not fit in door so they brought it back the following week in peices and reassembled in my house. Cushions had huge fold lines, I brought them back to the store to be fixed. Two weeks later I get my cushions, one of them looks old and dirty where they covered the line and now they don' t fit on the couch!!!! more

We bought our first sectional for $6,000 and the leather was over-stretched, and the color faded within the first month. We bought the warranty so they recovered the cushions and fixed the stretched leather and we were happy so we bought our second sectional a year later for $5,500 with different leather. The first sectional continued to have a color fading issue and our cushions were covered 3 more times over 3 years. The second sectional has always been perfect and looks brand new to this day. We feel that the leather on the first sectional is defective but The Luxury of Leather will not replace the existing leather with a new leather and have only offered to recover the cushions with leather that is a 'close' match to the leather that is on the body of the sectional. We can't get the Luxury of Leather to fix the sectional properly. We have a warranty that is basically useless. I can't even get a call back from the owner and the rep that is working with us left us a message saying that he ""is doing us a favor"" by offering to even recover the cushions. I will NEVER buy from them again. Pros: Beautiful furniture Cons: If it doesn't stay beautiful, you're out of luck .... even with a warranty more