Big ripoff. After a month of wearing their arch supports, my foot pain went from bad to unbearable. That s when I found out about their no refund policy. They charged me $25 for a heal lift that I found for $6, and $20 for a $2 insole. If you don t want custom orthotics, try the Dr. Scholls kiosk at WalMart. Stay away. Stay away. Stay away.