I brought my computer to this business, which is run from the owner's house, to have it reformatted. When I brought the computer in, it had a working copy of Windows XP on it. When I got the computer back, the copy of XP he had installed was not activated, and this "computer guy" was not helpful at all in subsequent calls about this issue. At this point I cannot use the computer, and the Computer Guy has been nothing but condescending and unhelpful. Money well wasted.