I'm not sure what the decor is inspired by, but for some reason, it works. When I think of ""Factory"", I think of an over-sized sweat shop, not archways with bronze doors and large murals on the wall. But, like I said, for some reason, it just works.
If you're a barfly, go see Margaret or Wade - both have been with the company quite some time and really know how to tend to a guest's needs, requests, and experience. Huge kudos to both.
But, this review is specifically aimed at the restaurant's large outdoor patio, tangent to the First Colony Mall's fountain. It's calming and romantic. Provided parents have their children under control (You can't have it all sometimes).
Yes, the menu takes quite a while to browse, so make sure you order an appetizer - you won't realize how much time you've spent looking over the menu and it will feel like it's taking forever for your food when in actuality, you were just reading the novel they placed in front of you. Bread is offered at lunch, but should be automatically brought to the table during dinner, so make sure your server is catering to the rules of the land. Sometimes, they're just being lazy. And the honey-wheat bread is uh... mazing. Don't go without.
Chicken Madeira is the highlight of the menu. Amazing sauce, HUGE portion, and served up with signature sides. A definite recommendation from yours truly.
You, of course, MUST get cheesecake. The server should (key word ""should"") do what's called a dessert presentation, pointing out three cheesecakes from the menu and offering a coffee drink made over at the bakery. (Yes. Even though no ""baking"" is really done, it's still called one) If you don't get cheesecake, it's kind of like wiping before you poop. It don't make no sense.
It's wise to split menu items between two people. The portions are so enormous that if you get separate meals, you'll definitely need a To-Go box. So, do yourself a favor, save some money, leave room for dessert, and everyone will go home happy.
'Til next time, kids. -n@.