We made the mistake of choosing to spend our daughter's birthday at this Cheesecake Factory. We visited on a Friday night, but they weren't busy (we now know why.) Though we were seated right away, it took 30 minutes to receive our drinks. We ordered a grilled cheese sandwich for our daughter before we ordered our meals (we were there 45 min before we ever ordered those) and her food arrived 30 minutes later - AFTER she had fallen asleep. It took nearly an hour to get our entrees during which our drinks were refilled once, we ran out of bread and our server was essentially absent. The starter salads arrived after our meals, the sandwiches had wilted lettuce and bad tomatoes, and our son's order was wrong. We complained to management who simply apologized without offering an explanation for the slow service, let alone comping any food or offering dessert. It took 20 minutes to receive checks after they were requested and a second manager was told of the problems while we waited, he too offered nothing but an apology. This was a terrible experience, and although the restaurant is a local establisment, we won't return and urge others to reconsider before patronizing it - they clearly don't treat customers well.
Cons: Poor service, slow service, bad food quality, management showed no concern