The Animal Den

Saturday morning we dropped off our Golden Doodle for an overnight stay with a grooming appointment for the following Sunday morning with Beth. Our dog had stayed at Animal Den twice before and we had been pleased with the experience. This was to be our first experience with the groomers. \r We met with Beth before we left and discussed the grooming. She went over our dog thoroughly and we discussed how she would groom. Sunday morning Beth called us while we were out of town and explained that our dog had large hematomas on her ears due to shaking her head. She called a second time 45 minutes later and it sounded serious, so we left our weekend getaway early. \r When we arrived we found our dog shaking, bleeding and in pain. We immediately went to the pet emergency room and the Veterinarian found a laceration to the inside of the right ear that had to be closed with tissue glue, a clipper burn to the left ear and hematomas at the ends of both ears. The rest of her body has patches of raw skin and uneven hair. Our dog has to be watched 24 hours a day for the next few days with her head wrapped to keep her from shaking her head causing further damage. My husband and I have to take turns staying home to keep her still and comfortable. She may have to have surgery to repair the damage to both ears from the hematomas. \r We provided a copy of the veterinarian report to the Animal Den on the way home and requested that the owners call us. The manager on duty, Ashley, did not apologize or even act concerned. We have not heard from the owners at all! more

Our dog is really nervous and timid. After a negative experience someplace else boarding her worried us. This place was exactly what she needed. When we picked her up she was very happy, clean and perky. The true sign she had enjoyed herself was when she was happy to go back! more

Wow, what a place, Clean and friendly. The staff really cares about your pet! I have been using them for about 2 years and they have been very consistant - the staff is very friendly and will help you in from your car with all your belongings and at pick up they carry it out - our baby Grace had a wonderful visit her bedding was washed and she even had a spiffy new bandana! You can tell she is well taken care of because she is always happy to visit, never fearful or reluctant to go - it's always bye mom see you later! I wouldn't take her anywhere else! Pros: curb side service, bedding washed, they really care! Cons: check in can be a bit long - but the questions are for a reason more