I am a stickler for pest control. I was thrown off by their policy to only spray the outside of the house every 3 months. You can call at any time if there is a problem on the inside and they will come out. Philosophy being not to put chemicals inside the house unless necessary and with pets and kids, I agree. Price is average with competitors. Fees rose slightly this year but nothing to terrible. The service man that comes out usually is extremely nice. Would recommend.