I wanted to make sure that this information was passed on to as many people as possible so that others can avoid doing ""business"" (have to use quotes...you will understand why) with a company/individual that could leave you quite dissatisfied, to say the least. I am not suggesting you NEVER USE TECHS ON CALL, or that JON KAIN CANNOT BE TRUSTED, I am simply going to state the facts of what I went through and let you decide. JON KAIN picked up my computer in order to see if he could determine why I wasn't receiving a video signal and why it also seemed to take roughly 15 minutes for the operating system to actually load. His initial report back to me suggested there were multiple issues (i.e. not simply replacing a video card, etc.) so I decided I would return it to the manufacturer I purchased the computer from. After speaking with a coworker, who builds computers, I then decided it would be best if I simply started over/upgraded, using some of the salvageable parts of my old computer. When we opened the case of my old computer in order to use the hard drive as secondary storage for the new unit (not to mention being able to access my old files), we found that the hard drive was missing. Of course, I called JON KAIN to ask him if he could locate my hard drive and return it to me. It had been 6 weeks between the time JON KAIN had the computer and the day we reopened the case, so I did not expect him to know exactly where the hard drive was located and immediately return my call (of course, I also wouldn't expect him to return my computer without a hard drive, but...). However, I did not expect over 2 full weeks to go by before he bothered to respond in any way at all. On the 3rd week of trying to get my property back, I received a dismissive voice mail (called my work number rather than the number I had left him roughly 6 times at this point) with JON KAIN simply saying, ""I don't remember taking out your hard drive, but if you say that it is missing, it is no big deal. I will simply give you a replacement"". My return call pointed out that it is a big deal as this is no simple computer part (why am I pointing this out to him?), the hard drive has all of my files (yes, I had backed up most of my important stuff). Well, we are now at the end of week 6 as I write this and, despite my efforts, that one message is the only contact I have had with JON KAIN. Although I can have quite a temper, all of my messages have been calm, professional requests that JON KAIN simply return my call and provide me with some sort of response...and yes, at the very least, replace my hard drive. Obviously, I have not received the same level of professionalism from someone who is supposed to be the president of a business. Since I do not see JON KAIN bothering to contact me any time soon, I felt it best to inform as many people as possible so that they might avoid the same difficulties. I have heard a few unhappy stories from others who have used this ""service"". If anyone else has had difficulties with JON KAIN, or TECHS ON CALL in general, I would appreciate hearing them.