I signed up with this company in 2006 and my first year was fine, but at the end of 2007 it seems like the company fell apart. For starters, my agreement with the company was that they would email me every two weeks to ask my payroll needs and I would reply with my numbers. We had an agreed upon price for each check run. At the end of 2007 they charged me an additional $60 that I didn't have to pay the first year and when I asked they said that it was standard fees. I wasn't happy at this point but stayed with the company. After the first quarter of 2008, they stopped emailing me. I work full time and have a business on the side, so I didn't really think about it until the 3rd quarter, and in the fourth quarter I switched to a much better payroll service. Here is the kicker. After switching firms, I recieved a notice that my social securty was never filed for 2007 (the period I paid extra fees for), so i contacted the company and they re-transmitted my social security. Six months later I recieved a notice that the ""corrected"" data was filed under the wrong social security number, so I had to fill out paperwork to fix that. I thought I was done with them, but I just recieved notice that my quarterly payroll was never filed with the federal or state government for the 2nd and 3rd quarters of 2008. Rather than deal with them again, I am filing the paperwork myself.
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