Taylor's Bike Shop

The customer service is terrible. I had them replace a tube, after which I rode the bike across the street and left it at my house. After work the next day, I went to take a ride, but the tube was flat! I took it back it in to Taylor's and told them what happened, and after examining it, they said that a thorn had crept in, popped the tube, and crept back out. When they showed me the hole, it was clearly a pinch-flat (I even had another bike shop check it out), and no matter what I said, they would deny it and feign sympathy. It drove me crazy! The reason I don't replace tubes myself is so that I don't have to buy a new tube if I install it incorrectly, but they would not replace it despite their error. I don't think that it is worth it to them to lose $3 on a wasted tube in the name of keeping a customer, but they have not considered that option. Needless to say, I will never buy from them again, despite the proximity and convenience. Terrible customer service. more

I purchase my very first road bike from Taylor's and have been fully satisfied with their service to this day! After riding religiously for 2 years, my Carbon fiber frame cracked, because of their customer service I was able to receive a brand new frame at no cost. Twice on my rides I have had an urgent issue; Taylor's has taken time out of their busy schedule to give me a quick hand. Brandon is the #1 mechanic and does his work quickly and efficiently. I have even had some questions over the phone that he's helped with. He's a good man. I refer my buddies and you to this shop without question. more

We bought 2 bikes from Taylor's. The sales staff was very helpful and knowledgable. We received a certificate for free tune-ups on our bikes. With summer coming I took my bike in to get a tune up. It came out in worse condition than I when I took it in. The chain rattled agains the guide, I couldn't shift gears, and twice during my shortened 4-mile ride the chain came off!! I do not recommend taking bikes there for tune-ups. more