This is the only tanning salon in the Kaneohe/Kailua area, and (unfortunately) they make their money by those of us who relocate to the island and pay for an overpriced $80+ dollar package/non- refundable and we never coming back or finish the package deal when we realize we were ripped off. When you complain they give the ?paradise BS? when most of us have been there/done that and seen better. I don?t mind high prices, but at least clean the beds (I had to clean my own one day-staff was talking on their cell phone), spend a few bucks to replace the falling apart/not working equipment/accessories, and replace the bulbs on time. I would strongly advise spending the gas money to drive to Waikiki/Honolulu. The amount Tan Zone charges for their package is equal to the drive time, gas money spent and the package deal at another salon. You will get a salon that is well maintained, clean and equivalent to ones in CA, FL, TX, D.C. and even NC (YES I have been to all of these places and paid for tanning salons-some very small). I understand it is a small business, but they never keep to their posted hours/always an excuse, management is lacking, and the staff has not work ethic/customer service skills. I bought a one week package that included several types of bed. I went everyday and they were never open on time, always on a break when I returned. I waited for over about an hour from the posted return time and the staff started laughing and never apologized (also made me wait another 15 minutes before they would let me in). The beds are poorly maintained, and bulbs rare eally old/never changed. I had ""goose pimples"" from the 10 minute bed when I usually at lease get a little pink. When I asked when the last time the bulbs had been changed, the staff never answered me (even when I asked a second time), and they just gave me a rude stare until I left. I now drive to Waikiki, get more for my money, get treated better, and I get a tan instead of ice sickles!
Pros: Location to the Kaneohe/Kailua area.
Cons: Poorly managed, overpriced, operation hours not maintained, noncourteous staff