I've ordered from Takeout Taxi multiple times over the past year, and as of late, their service quality has been terrible. Too often are the drivers WAAAYY over their time approximation [by 30-45 minutes], the food is destroyed by the hectic driving, or the order is wrong. Tonight was the fourth time in a row that our experience has been of poor quality. From everything to having our food flipped upside down and mixed altogether in the container it has been brought in to the driver blatantly stating that he ""didn't look at my order when he picked it up, so how was he supposed to know I had drinks with it?"". When ordering from them at my work, I've NEVER had a problem, but getting them to deliver to our house is a nightmare. The first time we had a bad experience is was the time issue/delay. The driver didn't bother to call us to let us know that his tire had blown on us, leaving us wondering where our food was over an hour and a half until I called the company myself to get an answer & still waited another 30 minutes, when their site had stated that the delivery would take 30-60 minutes. The second time, we were wary, but gave them another try, and had our food flip flopped all over the place due to sloppy driving & the drinks weren't what we ordered. The third time, our drinks weren't even acknowledged, and were incorrect when the driver pulled what he had out of his vehicle. The fourth time, tonight, we waited 2 hours for our food to arrive, after the driver called 45 minutes after we placed the order to get directions to our house. We called the company at around the hour mark to see what the problem was, and their answer was ""It's a busy night"". Which, okay, cool...if we hadn't already had bad experiences three times before. The driver called us at the 2 hour mark to apologize for being late and explain that his last delivery involved delivering to a crippled person who took awhile to get to the door and said he would throw in another 6 pack of coke. At this point, we were just ready to have our food delivered and be done with them entirely. We don't order delivery very often, and we liked the idea this company had with bringing food from restaurants that don't normally deliver...but with our experiences, we're ready to throw in the towel on Take Out Taxi of Lexington...because waiting for 2 hours on food we could've gotten as carry out ourselves from the restaurant across town in less time...just isn't worth the money or bother.
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