I've had interesting experiences at this Taco Bell. It's a popular fast food place, as it's the only Taco Bell in Madison, but the service is sort of a mixed bag. One time we went, and the non-moving drive thru should have been a clue. The place was packed, not because it was busy, but because people were waiting for their food! Some people had been waiting 30 minutes or more! Nevertheless, we ordered, and the great wait began. We watched as employees joked and milled around, while no one was preparing food. It took us 45 minutes to get our order, and it was wrong. A lot of people were getting refunds and walking out. We didn't realize ours was wrong until we got home. The next business day, my husband called the regional office and thoroughly complained. Apparently a lot of people did! We received a $20 gift card and their apologies. We went back to the same Taco Bell (this was several weeks later), and to our surprise, the service and cleanliness had greatly improved. I don't know if the first time we went, they were having a bad go of it, or what. I would go back, but if I ever see the place like I did that first night, I'll definitely know not to order and come back another time!
more