Swim-Mor Pool Svc

We had a great experience with our pool. It's over 10 years old and I still look forward to every summer that it's open and entertaining friends at our house. Great service. more

I just had my ten yr old pool worked on by Mike and the guys at Swim Mor and it looks great. My pool is about 10-11 yrs old and was looking old and tired. I got new coping and new tile. The crew was great, and they were in and out in one day. And the price was great. I just vaccumed my pool tonight and can't wait to start using it. This is my favorite time of the year, and Mike is the guy I call whenever there is a question or problem. Bill more

Swim-Mor Pools has been building and servicing in ground gunite swimming pools in New Jersey Since 1967. We have custom built over 5000 gunite pools and serviced 10?s of thousands. We have been able to maintain this success and longevity because we build a high quality swimming pool with our own crews, we honor our warranties and guaranties, and we make customer service and satisfaction a priority. In regards to the negative remarks posted online there are two sides to every story. As with any product, including swimming pools, maintenance and care is required by the homeowner to maintain its beauty and longevity. Swim-Mor gives a lifetime structural warranty and a three year warranty on almost everything else, including coping, tile, and the plaster finish. However, we cannot be responsible if you do not properly maintain your pool or hire your own contractor who does not follow our instructions and industry guidelines. Some of these postings are on pools that are 4,5 and 6 years out of warranty. Although I am willing to work with anyone and address any concern, how can we be responsible for repairs needed on a 9 year old pool? Swim-Mor Pools has a long history of building quality swimming pools and standing behind our work. If anyone has any questions regarding any postings found online please feel free to contact me at 856-456-3332. Sincerely, Michael McCool General Manager Swim-Mor Pools more

I purchased a Swim- Mor pool 8 years ago. Through the years, we have had one problem after another. Can never get them to come out, have even been yelled at by the customer service people. We have lost tile through the years and now most of the tile has fallen into our pool. The coping can be lifted off and there are cracks in the plaster. Not once has the owner of Swim-Mor had enough regard for us to see the pool in person. Pros: Not one. Cons: Poor, rude customer service. Our pool a disgrace. more

We shopped around and received the best price from Swim-Mor. One of our friends just had a pool built by them and told us they were very good at building pools but very poor at customer service. We thought what did customer service really matter since a good pool is what we wanted, so we went with them. If I had to do it all over again I would not choose them even though the pool is perfect. Speaking with their 2 (yeah only 2) customer service reps was a nightmare. They never answer their phone, never call you back and speak down to their customers. When I tried to talk to their boss, the girl gave me the guy that was just as much of a problem as she was. When I asked for his manager she gave me the owner of the company. When I received his voice mail it was her voice on it, so I am pretty sure he never got the message. If you enjoy calling somewhere every day, every hour then this is the company for you. By the way, a year after my friend was swimming in her pool she found out that her pool never passed the final electrical inspection and called to complain. The customer service rep shrugged it off like it was no big deal not understanding how fatal electricity and water could be while my friend had her children and their friends in her pool. What a nightmare. If you do go with them do not follow their payment plan and make sure you have your CO before your final payments, because once we paid in full it got much worse. Pros: Very Nice Pool Cons: Customer Service, Communication more

My Swim Mor experience was the complete opposite. It was fantastic, I spoke with a number of people who had installed pools and came up with a list of companies whom I should NOT use, the only company I kept hearing good things about was Swim Mor. The salesman was not pushy and very honest with the prices. I had to spend more $ because of the distance of the electric and gas lines to my equipment from my house so things like that I knew about up front. The salesman also guided me through my saga I experienced with the town, I had to get a variance to install my pool. Once the construction started it took 6 1/2 weeks from start to finish and the only reason it took that long was because we had to wait on various town inspections (ie: electric inspector, building inspector etc have to inspect things at various points and some of them only do inspections 2x a week). The payment process was specified on the schedule Swim Mor provided me with were I pay a certain % at various points of construction. Even then the guys didn't take the check until the end of the day. I never had a problem with the office staff, Lauren answered the phone 90% of the time (rarely got a voicemail) and always returned my calls. Lauren was my ""go between"" person at Swim Mor and she was great, she not only answered my questions, got me answers on things she couldn't, she was a nice kid to deal with. Most of the staff/workers from Swim Mor have many years of experience, 75% of the installation of the pool is done by Swim Mor direct and NOT subcontractors. THey only subcontract things that need licensing such as the electric, gas line and cement. Even these 3 things, the 3 companies they use do most of their business for swim mor and the communication line btw them is great. OVERALL a great experienc and I highly recommed them to anyone who asks me about who I used. Pros: Reliable, experienced, nice more

I built a pool with Swim Mor and it was one of the worst customer experiences of my life. They made a mess of my driveway and back yard and refused to do anything about it. Pressure in spa is bad, lighting system is dim, and other items were not performed to our satisfaction. They make you pay up front and then leave you hanging. Employees lied to us repeatedly by telling us that they would follow up but never showing up and later telling us that everything was taken care of. All of our concerns are documented. Despite several phone calls and letters to the owner, we received no help. The owner NEVER spoke to us despite several attempts to contact him. I would not recommend that you use this company. Cons: Customer service, Employee integrity, Owner doesn't care more