Most horrible experience ever. Jim D they ARE crooks. See my review on yelp. They were shady, sexist, rude, intimidating, conniving, and a HUGE ripoff!!! volvo people must be used to being swindled, but as a honda owner I was amazed at their overpricing. They'll quote low on the phone and seem super nice and then trap you! since they are sexist; ladies may want to hire a male intimidator to beat them at their sleazy game. omg.